How do I verify my Identity?

Silver verification is the most basic level of verifying your identity and is required to open your account. All you need to do is provide your name, email, address and date of birth (must be 18 or older) when you sign up.  Silver level verification will allow you to withdraw crypto up to a total of $1,999 USD per year (or its local equivalent). You cannot make fiat deposits or withdrawals on Silver verified accounts.

Gold level verification will allow you to make fiat deposits/withdrawals and will increase your withdrawal limits up to $100,000 USD per week.

For Gold verification, you’ll need to complete all of the above steps for Silver verification, as well as:

  • Upload identity document
  • Take a picture/video of yourself

If you want to verify your identity for a gold account please follow the steps in this guide to apply now:

1. Log into your Exchange account and navigate to Screenshot_2020-07-15_at_14.13.34.png > Settings .


2. Select Limits & Fees then click on "Apply now".


3. You will be asked to verify your Identity at this stage, please make sure you have your ID documents ready before you begin.

In most cases, acceptable forms of ID will include a passport or driver's license. You can review which documents are accepted by each country here.


4. It is important you follow the instructions on the verification flow to give yourself the best chance of being approved automatically, here are some examples of what it would look like if you were to use your Driver's License to verify your identity.



5. If your submission for Gold verification is clear and consistent, the automated verification may take anywhere from 5 minutes to 2 hours. If there are problems with the automated verification and manual review is required, it may take longer. This timeline may vary slightly if there are any significant increases in submissions requiring manual reviews. We’ll stay in touch throughout the verification process, and you can shoot us a question any time by opening a support request.

If all goes well you will receive a confirmation email that your account has now been gold verified.



Please note: Some users may be asked to fill out an additional question form before they can be verified, please let us know if you have any questions here.



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