When uploading your documents, it’s important to ensure that they are visible and valid. If you’re experiencing any issues with this, please review our checklist to find out what’s stopping you from successfully uploading your ID.
To let you know if a resubmission is necessary, we will email the address associated with your trading account. The email contains a secure upload link to resubmit the required documents or facial check. It will also tell you what specific items you need to submit again to verify your account.
Before uploading, be sure that your ID:
- Is currently valid.
- Is not damaged.
- Appears well lit and does not have any glare.
- Is in focus and fully visible.
- Is from your country of residence.
- Is issued by the official authority of your country.
- Is truly yours and the photo on it corresponds to your facial check photo or video.
If you’re still unable to upload, please check that:
- You captured the entire document in the photo and that you didn’t cut off the corners or sides.
- You took a photo of the original document. Photos of document copies or scans will not be approved.
- You use the Chrome browser for the most reliable performance.
- The app and phone you’re using to take the photo doesn’t add any logos or marks to the ID.
- You don’t obscure the information on the ID.
- You use as plain a background as possible.