Tips For Successful Verification

You might be keeping it real, but not everyone is as honest. Fraud is out there, and there are plenty of cyber criminals waiting for a chance to pretend to be you.

Cybercriminals are in the fraud game to make a fast buck, leaving you a long list of consequences to deal with when they're done. Luckily, they can be stopped. Blockchain & our verification partner make proving your identity quick, easy and safe, and this article will walk you through the process from start to finish.

1. Have a valid ID ready


Your passport, ID card, residence permit, or driver’s license will usually do the trick. Make sure your ID is not expired or physically damaged. You must also use the physical document for your verification as photocopies and printouts are not permitted.

2. Use a working camera with a decent internet connection


Newer smartphones tend to have great cameras, but tablets and laptops also work well. Just uncover the camera, clean the lens, and, if possible, use Google Chrome as Blockchain is optimised to work well on this browser.

3. Be quick but don't rush


Have your ID handy, because you'll have about five minutes to show it before the session closes. The limit is there for your protection, not to stress you out (we promise).

4. Use your full legal name


It is important to use your full name exactly as it shows on your ID when creating an account with us as we may need to manually review any discrepancies that the system detects, this will prevent you from being automatically verified at the end of the session which will delay a decision on your account.

5. Good lighting is essential


Dark rooms and strong background light result in low quality photos that are tough to analyze.

6. Take sharp and readable photos of your ID


Keep an eye on the screen and make sure the entire identification document fits in the markers. This helps us to verify you faster. If the photo you take is blurry or poorly lit, click “Try again” and take a better one.

7. Both sides, please


If you’re using an ID card, driver’s license, or residence permit to verify your identity, please photograph both sides of the card or paper. Don’t worry, we’ll walk you through the process.

8. Using a passport?


Take a picture of your passport photo page. It’s the main spread with your picture, personal details, and other data necessary for verification. The example above doesn't apply to all passports however, in some cases you will need to include both pages of your passport so please make sure this is visible in your picture if necessary.

9. Selfies with your selected ID


You may be asked to take a selfie of yourself with your selected ID. During this step, make sure your ID card, driver's license, residence permit, or passport and face are fully visible and in focus.

If you will experience any issues with the verification process, please get in touch with our support team and we will be happy to help you out!


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